F.A.Q.
Here are some common questions about our silks & services.
Where does the silk and embroidery come from?

All of our silk and embroidery fabrics are from China. We have been working with factories there for nearly 20 years.

What's the minimum silk I can order?

You can order minimum one metre from our fabric shop. For pure silks not listed in the fabric shop, the minimum for dyeing in your own colours is one roll which is around 45m.

What is the minimum for hand painted silk burnout and printed silk burnout?

There is no minimum for ordering any of our hand painted silk burnout and printed burnout in our wholesale section. Please email us for prices.

What's the minimum for embroidery fabrics?

The minimum for bulk production of embroidery fabrics is normally high, 300m up.  However we do make sample metres for almost every design in our wholesale embroidery section, from 5m to 100m, therefore we are flexible. Please email us for prices.

Do you provide lab dips for silks?

We provide lab dips for customers who want to purchase a minimum one roll of silk fabrics. We make lab dips according to customers’ colour references or named pantone colours. Lab dips are free of charge.

What is the lead time for lab dips and bulk production of silk?
Lab dips will take 2-3 weeks. Bulk production will take around 3-4 weeks.
Do you send swatches?
For potential bulk orders of pure silk, printed silk, silk burnout and embroideries, we can send swatches or hangers.
How soon will I get my order?

Your fabrics purchased from our shop will be despatched in approximately 5-7 days.

How is my order sent?

Small quantity orders will be sent by UK post. Fabrics will be packed folded. For any bulk order (minimum of one roll), the fabrics will be put on a roll and sent by courier from Shanghai. Courier cost will be added on the invoice. If you want to use your own courier to send the fabrics, please email to us your courier account.

Are your silks washable?
We recommend dry clean or gentle hand wash only for our silks. Drip dry. Do not wring when wet.  For sandwashed silk and burnout silk , please dry clean.
Do you make customer's designs?

Yes, we make customers’ designs/artworks for printed silk, burnout silk and embroideries. We open screens and make a strike off for approval first before bulk production.

Where can I see more fabrics from your company?

We exhibit in various textile shows and have new designs and fabrics in each show.  Please see us in London, Paris, Munich, Los Angeles or email/ phone to make an appointment to view fabrics face to face.

Still need help? Send us a note!

For any other questions, please write us at contact@eastandsilk.com.